Delivery

 

 

Dispatch times vary depending on the item. As a general rule fabricand craft items in stock will be dispatched within two working days. All other items will be dispatched within in 7-10 working days. You will be notified as soon as reasonably possible of any delays with your goods. Bespoke orders may have different lead times and you will be informed of this when purchasing.

Delivery starts at £1.99 within the United Kingdom for 2nd Class Royal Mail or a 3-5 working day courier, with the option to upgrade to 1st Class or a 48 hour courier for an additional charge.

 

You can choose to collect your order from our workshop during the checkout process, and a delivery charge will not be applied. Collection is from Simply Divine Things, 48 Station Road, Holywell Green, Halifax, HX4 9BL, Monday - Friday 9am-5pm or  by appointment only on Saturdays 11am-3pm. You will receive an email when your order is ready for collection and it will be held for one week. If you do not collect your order within this time a refund will be issued for all none customised products. Custom made items are none refundable. Please contact us if you cannot collect your order as postage can be arranged.

We use different carriers depending on the item you have purchased. Most are sent via Royal Mail with some larger items sent with a courier. 

Should you not receive your items within 15 working days you must notify us at contactus@simplydivinethings.co.uk within 60 days of purchase. We will require you to sign a form to confirm you have not received your purchase/s to enable us to ask Royal Mail or the courier to investigate the loss.  After this has been received we will then replace the item/s wherever possible, or refund your full purchase price plus postage cost.

All items are packaged appropriately with most wrapped in at least one layer of bubblewrap, or more if they are fragile. If you receive items that have been damaged during transit, you must contact us at contactus@simplydivinethings.co.uk  within seven working days of receipt. You must keep all packaging and we will require the item/s and packaging to be returned to us. When they have been received back we will either send out new items wherever possible or refund your purchase price in full, plus any delivery charges you incurred for the return.
 
International Delivery

We currently ship to the EU, USA, Canada and Australia. All other customers can shop via our Etsy store at www.etsy.com/shop/simplydivinethings. The receiver is responsible for all import charges and taxes. The delivery carrier will notify you of any charges due.

© Simply Divine Things 2011-2022